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Privacy Policy

Walan Sushi · Nyali, Mombasa, Kenya · Last updated 15 July 2026

This policy explains what personal information Walan Sushi collects when you use our online ordering site, how we use it, and who we share it with. We keep it plain — no unnecessary legalese.

1. Who we are

Walan Sushi is a sushi restaurant located at 1st Avenue, Nyali, Mombasa, Kenya. We operate an online ordering website that lets you order food for delivery, pickup, or dine-in.

Contact: +254 796 558 336 (phone and WhatsApp)

2. What information we collect

When you place an order, we collect:

  • Your name — to address your order and confirm delivery.
  • Your phone number — to contact you about your order.
  • Your delivery location — for delivery orders, we record the map-pin coordinates and/or the address you enter.
  • Your order details — the items, sizes, quantities, promo codes applied, and the total amount.
  • Your payment method choice — whether you paid via M-Pesa or cash. We do not store your M-Pesa PIN or account credentials. M-Pesa payments go directly to our till number (3654257) via Safaricom — we only record that the payment method was M-Pesa.

We do not collect email addresses unless you provide one voluntarily.

3. How we use your information

We use your information to:

  • Process and fulfil your order — delivery, pickup, or dine-in.
  • Contact you about your order: to confirm it, update you on its status, or resolve issues.
  • Calculate and charge the correct delivery fee based on your location.
  • Send order confirmation and status notifications (SMS, WhatsApp, or email where applicable).

We do not use your information for marketing without your consent. We do not sell your data to anyone.

4. Who we share your information with

We share your information only where necessary to operate our service:

Delivery riders

Your name, phone number, and delivery address

To deliver your order

SupabasePrivacy policy ↗

All order data

Our database and backend hosting provider

VercelPrivacy policy ↗

Web traffic and server logs

Our website hosting provider

MapboxPrivacy policy ↗

Map tile requests

Renders the delivery map

Google (Places API)Privacy policy ↗

Your location search text

Powers address autocomplete in delivery search

ResendPrivacy policy ↗

Name and email (if applicable)

Sends order notification emails

Google AnalyticsPrivacy policy ↗

Anonymised page visits, item names, and order totals only

Helps us understand how the site is used. No names, phone numbers, addresses, or coordinates are sent.

Mapbox and Google receive search text only — they do not receive your full order details or personal information.

Google Analytics cookies

If you accept analytics, Google Analytics sets two first-party cookies: _ga (expires 2 years) and _ga_* (expires 2 years). These identify returning visitors anonymously. No names, phone numbers, delivery addresses, or GPS coordinates are included.

You can change your preference at any time by clearing your cookies or contacting us — analytics will then revert to declined on your next visit.

5. Data retention

We keep order data for as long as necessary for business and legal purposes (for example, to resolve disputes or provide customer support). We do not have an automatic deletion schedule at this time.

If you want your data removed, contact us at +254 796 558 336 and we will handle it promptly.

6. Your rights

Under Kenya's Data Protection Act 2019, you have the right to:

  • Decline or withdraw consent to Google Analytics at any time — use the cookie banner on your first visit, or clear cookies to reset your choice.
  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (the right to be forgotten).
  • Object to or restrict how we process your data.
  • Receive a copy of your data in a portable format.

To exercise any of these rights, contact us via phone or WhatsApp at +254 796 558 336. We aim to respond within 14 days.

7. Data security

We take reasonable steps to protect your information. Our database (Supabase) and website hosting (Vercel) are enterprise-grade providers with their own security certifications and practices.

Your M-Pesa PIN is never transmitted to us — payments are handled directly between you and Safaricom. We only receive confirmation that a payment was made to our till.

8. Changes to this policy

If we make significant changes to this policy, we will update the “last updated” date at the top of this page. Continued use of the site after a change means you accept the updated policy.

9. Contact

Questions or requests? Reach us at:

  • Phone / WhatsApp: +254 796 558 336
  • Location: Walan Sushi, 1st Avenue, Nyali, Mombasa, Kenya